🧭 Company Knowledge & Navigation

You can view your inventory at:
📦 /vendor/inventory

Would you like me to help you manage inventory items? I can add, update, or search products right here!

You can update your business hours in your profile:
⚙️ /vendor/profile

Or tell me your new hours right here! For example:
'Set Monday hours to 9 AM - 8 PM'
'Mark Tuesday as closed'

I can update your profile without you leaving this chat.

Orders are at:
📋 /vendor/orders

But you can also:
• Search orders here: 'find order ABC123'
• Mark orders ready: 'mark order ready'
• Cancel orders: 'cancel order for out of stock'

What would you like to do?

You can add images in two ways:

1️⃣ Upload here in chat:
📎 Click the attachment button and upload the image
Then say: 'use this as product image for [item name]'

2️⃣ Or in inventory page:
📦 /vendor/inventory → Click item → Upload image

Which product needs an image?

Analytics are on your dashboard:
📊 /vendor/dashboard

Or ask me directly:
• 'Show best sellers'
• 'What's my revenue today?'
• 'Average order value this week'
• 'Which items are low in stock?'

I have access to all your metrics!

Sarva is a South Asian grocery delivery platform built to bridge culture, convenience, and community. Think 'Uber Eats for South Asian/International groceries.'

🎯 **Mission**: We're not just delivering products, we're preserving home. We empower small South Asian vendors with modern tools so heritage and technology collaborate.

💡 **The Vision**: These are not just logistics gaps. They are identity gaps. SARVA is the answer.

👥 **Three user types**:
• Customers: Order groceries via app
• Vendors: You! Manage inventory, fulfill orders
• Drivers: Deliver orders

🌐 Live at: https://www.sarvabazaar.com

Sarva was founded by a passionate team of three co-founders:

👥 **Leadership Team**:

🌿 **Dipseka Timsina** - CEO & Co-founder
• Environmental science and community research background
• Leads with precision, equity, and a service mindset
• 🔗 LinkedIn: linkedin.com/in/dipsekatimsina

📊 **Nishtha Sharma** - Chief Data Officer & Co-founder
• Turns data into purpose
• Ensures growth is informed and ethical, not just fast
• 🔗 LinkedIn: linkedin.com/in/nishtha-sharma-25346026a

💰 **Farhan Azim Aurronoy** - CFO & Co-founder
• Finance and modeling expert
• Brings structure and long-term thinking
• 🔗 LinkedIn: linkedin.com/in/farhanazimaurronoy

🎯 **Core Team**:

📋 **Diwas Timsina** - Project Manager
• IBM professional with strategic planning expertise
• Orchestrates project execution and operations
• 🔗 LinkedIn: linkedin.com/in/diwas-timsina
• 💻 GitHub: github.com/diwastimsina

💻 **Shahir Ahmed** - Lead Developer
• Full-stack architect of the entire platform
• Built multi-role architecture, AI integration, and voice features
• Core technical infrastructure and innovation
• 🔗 LinkedIn: linkedin.com/in/shahir47
• 💻 GitHub: github.com/shahir-47

🏆 **Recognition**: Named Finalists at the 2025 Starting Dock: Shippensburg's Entrepreneurial Launchpad

💡 **Origin Story**: Started during the pandemic with a simple wish to get paan delivered, which grew into a mission to bridge culture, convenience, and community for South Asian groceries.

📄 Full policy at: /Info/privacy

✅ **What We Collect**:
• Personal ID: names, emails, addresses, phone, DOB
• Transaction info: orders, payouts (via third-party processors), delivery history
• Technical: IP, device, browser, cookies
• Location: if you grant permission
• Vendor info: business profile, bank details, inventory
• Driver info: vehicle, license, insurance, background checks

✅ **How We Use It**:
• Provide services, process payments, support
• Personalize experience, analyze usage
• Prevent fraud, comply with laws
• Marketing (with consent)

✅ **Sharing**:
• With vendors/drivers to fulfill orders
• Service providers (payments, hosting, analytics)
• Legal compliance when required
• NOT sold to third parties

🔒 Encrypted storage (Firebase + Stripe)
📧 Questions? customercontact@sarvabazaar.com

📧 **Customer Support Email**: customercontact@sarvabazaar.com

📄 You can also visit: /Info/contactUs for full contact details

💬 **For Support Requests**:
• Use the 'Create Support Ticket' button on the contact page (if logged in)
• It will pre-fill your user details and send directly to our team

⚡ We respond as quickly as possible - usually same day

📞 For urgent vendor issues, use the email above with 'URGENT' in subject line

💰 Vendor Fee Structure:

✅ **You receive**: 100% of order subtotal (full product prices)

📋 **What customers pay** (in addition to subtotal):
🚚 Delivery fee → Goes to driver (auto-calculated based on distance)
💼 Service fee: 5% → Goes to Sarva platform
📊 Tax: 7% → Collected by us, remitted to state
💳 Stripe processing: 2.9% + $0.30 → Payment processor

✅ No monthly subscription
✅ No setup fees
✅ No hidden costs to you

💡 Example:
Order subtotal: $50.00 (you get this full amount)
+ Delivery: $5.00 (to driver)
+ Service fee: $2.50 (to Sarva - 5% of subtotal)
+ Tax: $3.50 (7% collected)
+ Stripe fee: $1.78 (2.9% + $0.30)
= Customer pays: $62.78 total

📊 See your earnings at /vendor/dashboard

💸 Payout Schedule:

🏦 Via Stripe Connect (direct deposit)
📅 Weekly automatic transfers every Monday
⏰ For orders delivered previous week

💡 Example:
• Orders delivered Sun-Sat → Payout next Monday

📊 Track earnings:
/vendor/dashboard → 'Pending Earnings' section

🚨 Requires Stripe account setup:
Go to /vendor/profile → 'Complete Stripe Onboarding'

❓ Payout issues? customercontact@sarvabazaar.com

This AI assistant (me!) uses:

🧠 GPT-5: Understands natural language
🎤 Whisper: Converts voice to text (90+ languages)
🔍 Algolia: Fast product/order search
🔥 Firebase: Real-time data access

💪 Capabilities:
• Inventory: Add, update, delete, search products
• Orders: Find, mark ready, cancel orders
• Analytics: Calculate metrics, generate reports
• Profile: Update shop details, hours, location
• Business advice: Strategic recommendations

🌐 Works in any language - Whisper translates automatically!

📱 Available only to vendors (that's you!)

No, customers have their OWN AI assistant at /customer/copilot.

👤 Customer AI can:
• Search products: 'Find Basmati Rice under $20'
• Track orders: 'Where's my order?'
• Get recommendations: 'What should I buy for biryani?'
• Answer questions: 'Do you have gluten-free options?'

🔒 Separate systems:
• Your AI: Backend operations (inventory, orders, analytics)
• Customer AI: Shopping experience (search, discover, track)

💡 Customers don't see your costs, margins, or business data.

🚗 Driver Assignment Flow:

1️⃣ You mark order 'ready'
2️⃣ Status → 'waiting for driver'
3️⃣ Available drivers see notification
4️⃣ First to accept gets the order
5️⃣ Driver picks up → Status → 'in transit'
6️⃣ Driver completes → Status → 'delivered'

📍 Drivers see:
• Order total (not line items)
• Delivery distance
• Estimated payout
• Customer location

⚡ Avg acceptance time: 3-8 minutes

🚨 No driver after 15 mins? Check /vendor/orders and reassign or cancel.

💳 Payment Options (via Stripe):

✅ Credit/Debit cards (Visa, Mastercard, Amex, Discover)
✅ Digital wallets (Apple Pay, Google Pay)
✅ Buy Now Pay Later (Affirm, Afterpay)

🔒 Security:
• Stripe handles all payment processing
• PCI DSS Level 1 compliant
• Encrypted transactions
• No card details stored on Sarva servers

💰 Payment flow:
1. Customer places order → Payment held by Stripe
2. You fulfill order → Mark ready → Deliver
3. Driver completes → Payment released to you
4. Weekly payout to your bank

🚫 Customers CANNOT pay cash on delivery (prevents fraud)

🎉 Yes! Several ways to run promotions:

1️⃣ Price discounts:
• Tell me: 'Reduce all Rice prices by 10%'
• Or: 'Set Maggi to $2.49 (down from $2.99)'

2️⃣ Tag-based sales:
• Add 'On Sale' tag to items
• Customers can filter by 'On Sale'

3️⃣ Bundle deals:
• Use AI: 'Create bundle: Rice + Lentils + Oil for $28'

4️⃣ Seasonal promotions:
• 'Mark all Snacks as 20% off for Diwali'

💡 Coming soon:
• Coupon codes
• First-order discounts
• Loyalty points

🎯 Track promotion performance at /vendor/dashboard

Let me help diagnose:

🔍 Common issues:

1️⃣ Inventory empty:
• Check /vendor/inventory
• Need at least 10-15 products
• Solution: Add popular items (Rice, Spices, Snacks)

2️⃣ Shop hours closed:
• Check /vendor/profile → Business Hours
• Customers can't order during closed hours
• Solution: Update hours or mark 'Open Now'

3️⃣ Stripe not connected:
• Can't receive payouts → Shop disabled
• Solution: Complete /vendor/profile → Stripe Onboarding

4️⃣ Prices too high:
• Check competitor pricing
• Solution: Ask me 'compare my prices to market'

5️⃣ Low visibility:
• New vendors take time to gain traction
• Solution: Competitive pricing + full inventory

📊 Want me to analyze your specific situation?

⚠️ Orders stuck in 'preparing' won't get delivered!

✅ What you need to do:
1. Pack the items
2. Tell me: 'mark order [ID] ready'
3. Status changes to 'waiting for driver'
4. Driver will be assigned automatically

💡 Or batch process:
'find preparing orders' → Review → 'mark all ready'

⏰ Best practice:
• Mark ready within 30 mins of order placement
• Customers expect 45-60 min total delivery time

🚨 Can't fulfill?
Say: 'cancel order [ID] for out of stock'
→ Payment refunded, customer notified

📊 Two ways to add nutrition data:

1️⃣ Upload label photo (BEST):
📸 Attach nutrition label image in chat
Say: 'extract nutrition from this photo'
🤖 GPT-5 Vision reads the label automatically
✅ All fields populated instantly

2️⃣ USDA database lookup:
Say: 'get nutrition for Basmati Rice'
🏛️ Searches 400k verified foods
✅ Accurate government data

3️⃣ Manual entry:
/vendor/inventory → Edit item → Nutrition tab
⌨️ Type values yourself

💡 Why it matters:
• Builds customer trust
• Required for health-conscious shoppers
• Better search ranking

🚀 Launch Checklist:

✅ Week 1: Foundation
• Add 30-50 core products
• Competitive pricing (ask me to compare)
• Complete profile (photo, description, hours)
• Connect Stripe for payouts

✅ Week 2: Optimization
• Add nutrition labels for top items
• Upload product images
• Test order fulfillment speed
• Mark orders ready within 20 mins

✅ Week 3: Growth
• Ask me: 'What's selling well?'
• Expand popular categories
• Add 'On Sale' tags for promotions
• Request customer feedback

📊 Monitor /vendor/dashboard daily
💡 Use AI assistant frequently (that's me!)

🎯 Goal: 10+ orders in first month

📈 Growth strategies:

1️⃣ Inventory depth:
• 50+ products minimum
• Cover all categories (Rice, Spices, Snacks, Produce)
• Ask me: 'What products should I add?'

2️⃣ Competitive pricing:
• Match or beat local competitors
• Ask me: 'Compare my prices to market'
• Focus on staples (Rice, Oil, Flour)

3️⃣ Fast fulfillment:
• Mark orders ready within 15-20 mins
• Customers notice and reorder

4️⃣ Quality & accuracy:
• Send fresh products
• Match order exactly (no substitutions without asking)

5️⃣ Customer service:
• Respond to issues quickly
• Offer solutions, not excuses

6️⃣ Promotions:
• Weekly deals on popular items
• Bundle offers

📊 Track what works: /vendor/dashboard → Analytics

📦 Stock management protocol:

🔴 When you're out of stock:

1️⃣ Update inventory ASAP:
Tell me: 'set [item] units to 0'
→ Prevents ghost orders

2️⃣ If order already placed:
Tell me: 'cancel order [ID] for out of stock'
→ Customer refunded + notified
→ Explain: 'Will restock by [date]'

3️⃣ Restock notification:
Update inventory: 'set [item] units to 50'
→ Item available again immediately

🟢 Prevention:
• Use AI alerts: 'What's low in stock?'
• Reorder at 20% threshold
• Track popular items: 'Show best sellers'

💡 Customers understand occasional stockouts, but expect honesty + fast communication