1. Introduction

This Privacy Policy explains how Sarva collects, uses, maintains, and discloses personal information from users of our platform that facilitates transactions between customers, vendors, and drivers.

2. Information We Collect

Personal Identification: names, emails, addresses, phone numbers, date of birth.
Transaction Information: order details, payouts handled by third-party processors, delivery info, history.
Technical Information: IP, device, browser, pages viewed, collected via cookies and similar tech.
Location: precise or approximate location if you grant permission.
Communications: records of support requests and platform messages.
Vendor Information: business profile, bank details for payouts, listings, inventory.
Driver Information: vehicle, license, insurance, and background check status via providers.

3. How We Use Information

Provide and maintain Services and facilitate transactions.
Process payments and manage financial operations.
Support, notifications, and service announcements.
Personalize experience and offers.
Analyze usage to improve performance.
Prevent fraud and ensure security.
Comply with laws and regulations.
Marketing with consent where required.
Enable delivery and order tracking.
Verify vendor and driver identity and eligibility.

4. Sharing of Personal Information

With Vendors to fulfill orders.
With Drivers to deliver and for tracking purposes.
With service providers for payments, hosting, analytics, and communications.
For legal compliance and valid legal process.
Business transfers in mergers or acquisitions.
With your explicit consent.
Aggregated or anonymized data for analytics.

5. SMS / Text Messaging

If you provide your mobile number and check the SMS consent box at checkout, Sarva sends you text messages about that order — such as order confirmation, reminders before a scheduled pickup or delivery window, updates when your order is ready or out for delivery, reminders about uncollected orders, and cancellation notices. Message frequency varies with your order activity. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. Providing this consent is not a condition of purchase.

We do not sell, rent, or trade your mobile number, and we do not share your mobile number or your SMS consent information with third parties or affiliates for their marketing or promotional purposes. We share it only with the service providers that help us send these messages, and only so they can deliver them on our behalf.

6. Data Retention

We retain personal information as long as needed for the purposes in this policy or as required by law.

7. Security of Your Information

We apply reasonable safeguards, but no method of transmission or storage is completely secure.

8. Your Rights

You may have rights to access, correct, delete, or restrict processing. Contact us to exercise these rights.

9. Third-party Websites and Services

Links to third-party sites have their own policies. Review those before sharing information.

10. Children's Privacy

Not intended for children under 16. If we learn of data collected from a child, we will delete it.

11. Changes to This Privacy Policy

We may update this policy and will post the effective changes on this page or via other channels.

12. Contact Us

Questions about this policy: customercontact@sarvabazaar.com

Developer Responsibility Disclaimer

Sarva, its owners, operators, and affiliates are responsible for data practices described here. The independent developer is not liable for privacy, security, or compliance related to Sarva operations.